Refund and Cancellation Policy

Projects are paid in milestones as set out in your written proposal, including any advance due before work starts. You pay each milestone when it falls due. The advance is non-refundable.

You can cancel a project at any time by telling us in writing. When you cancel, you pay for all work already completed and delivered, and for any approved third-party costs already incurred.

• The advance payment is non-refundable.
• Money paid for work that has already been completed or delivered is not refunded.
• If you cancel before we have started the work covered by a milestone payment other than the advance, we refund that amount.
• If work on a milestone has started but is not complete, the amount refunded, if any, is agreed in writing based on the work already done.
• Third-party costs paid on your behalf, such as domains, licences and app store fees, are not refundable by us if they have already been incurred.

The 2 months of free support after launch (counted from the day we hand the application over to you to launch) is part of the project and is not refundable or exchangeable. Support, maintenance and changes after that period are paid services that we agree with you in writing.

If we end a project, or cannot deliver the agreed scope for reasons within our control, we refund the amount paid for work that was not delivered.

Refunds that are due are paid to the original payment method or to a method we agree with you, in the currency you paid in. Your bank or payment provider may charge fees, and exchange rates can change the amount you receive.

Tell us in writing within 7 days of delivery if you believe a milestone does not match the agreed scope. We will correct material defects. See the acceptance section of our Terms and Conditions.

To discuss a payment, cancellation or refund, email contact@orincore.com.