Skip to content
ORINCORE

Sales and business operations

Custom Helpdesk, Customer Support and Ticketing Software Development

Support requests arrive by email, chat, phone and WhatsApp. Without a central system, tickets get lost and customers wait.

Orincore builds helpdesk and ticketing software with a shared inbox, assignment rules, service-level tracking and a knowledge base, tailored to your team.

See our work

What your helpdesk and ticketing software can include

We build only the modules you need and add the rest later, so you are never paying for a bloated package.

  • Shared inbox

    Email, web forms and chat in one queue.

  • Assignment and routing

    Rules that route tickets to the right team.

  • SLAs and escalation

    Response and resolution targets with alerts.

  • Knowledge base

    Self-service articles that reduce tickets.

  • Customer portal

    Customers track their requests.

  • Reports

    Volumes, response times and satisfaction.

Who it is for

  • Support teams of growing companies
  • IT help desks
  • SaaS and service businesses

What to plan for

Practical points we cover with you before building.

  • Channels

    We integrate the channels you use, including WhatsApp where its policies allow.

  • AI assistance

    We can add AI-suggested replies with human review.

How we build it

A clear, milestone-based process with a written estimate before any work begins.

  1. 01

    Scope

    A short call to understand your process, users and priorities, then a written scope and estimate.

  2. 02

    Design

    Clickable designs and data flows you can review before development starts.

  3. 03

    Build in phases

    Working releases every one to two weeks, starting with the module that matters most.

  4. 04

    Launch and support

    Testing, launch, documentation and up to 2 months of free support, maintenance and bug fixes.

Services behind this solution

How we price projects

Frequently asked questions

Can it include a knowledge base?

Yes, with search and suggestions.

Can we track SLAs?

Yes, with timers and alerts.

Can AI help agents?

Yes, as suggestions with human review.

Do you provide support after launch?

Yes. Every project includes up to 2 months of free support, maintenance and bug fixes after launch, counted from the day we hand the application over to you to launch. After that period, we do not provide free support: any further support, maintenance or changes to the service are paid, and we agree the price with you in writing before work starts.

Related solutions

Ready to discuss your project?

Tell us what you want to build. You will get a written estimate range and clear next steps, with no obligation. Every project includes up to 2 months of free support after launch.

Or use the full contact pageChat on WhatsApp